Tomiris Kerimli

SOCIAL SUPPORT AND STRESS MANAGEMENT SKILLS IN THE WORKPLACE: RESEARCH ON ENHANCING EMPLOYEES' PSYCHOLOGICAL RESILIENCE

Abstract

Psychological problems, which are among the issues that can undermine a healthy organizational environment, can stem from stress, demands and concerns, the company’s financial situation, excessive workload, or conflicts among employees. Considering the significant impact of these issues on the effectiveness of an enterprise, it can be stated that addressing them is directly the responsibility of the company management.

The study examines the effects of existing and potential problems in enterprises on employees’ health and potential work performance, both theoretically and practically, through a research survey capturing the perspectives of employees and managerial staff. Based on the results, it emphasizes the role of social support, motivation, and self-actualization—at the peak of Maslow’s hierarchy of needs—in coping with stress.

One of the main objectives of the survey-based research conducted in the article is to ensure a critical approach based on empirical data by proposing relevant hypotheses and conducting comprehensive analysis through various methods. Among the hypotheses, the methodological analysis and reasoning of the Null Hypothesis (also referred to as the Empty Hypothesis) allows for the expansion of existing knowledge and the specification of numerous assumptions.

The analysis methods used to test the hypotheses include frequency analysis, T-analysis, and crosstabs. The key findings focus on fair distribution of wages, opportunities for promotion, accurate assessment of knowledge and skills, and other transparent management criteria. These factors, especially in relation to the gender dimension, are systematically analyzed, and the impact of resulting organizational stress on enterprise effectiveness is highlighted.